Return Policy Page

At P48 Store, we take pride in the quality of our products. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

The item is unused, unworn, unwashed, and in its original condition

All original tags, labels, and packaging are intact

The return request is submitted within 7 days of delivery

2. Non-Returnable Items

For hygiene, customization, and brand protection reasons, the following items cannot be returned or exchanged:

Items marked as Sale / Discounted

Customized or made-to-order products

Items that show signs of use, washing, alteration, or damage

Accessories, innerwear, or items worn directly on the body (if applicable)

3. Exchange Policy

Exchanges are allowed only for size or color, subject to availability

Customers may request one exchange per order

If the requested size or color is unavailable, a store credit will be issued

4. Refund Policy

Refunds are not provided in cash

Approved returns will be issued as:

Store credit, or

Exchange, depending on customer preference and stock availability

5. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

Please contact us within 48 hours of delivery

Clear photos or videos must be provided as proof

Once verified, we will arrange a replacement or store credit at no additional cost

6. Shipping & Return Costs

Original shipping fees are non-refundable

Return shipping costs are borne by the customer, unless the item is faulty or incorrect

For approved cases, return instructions will be shared by our support team

7. How to Request a Return

To request a return or exchange, please contact us via:

WhatsApp or Email listed on P48STORES.COM

Include your order number, reason for return, and clear product photos

8. Policy Abuse

P48 Store reserves the right to:

Refuse returns that do not meet policy conditions

Reject repeated or excessive return requests

Update or modify this policy at any time without prior notice